1.1 During the use of our Website and our Products and/or Services, ACO TECH will collect and use your Personal Data for the purposes as set out in paragraph 3.2 below in accordance with such laws (including the PDPA), this Privacy Notice and/or any privacy terms in any agreement(s) that you may have or will enter into with ACO TECH.
1.2 In the event you may need to provide us with Personal Data relating to third parties (for example about your spouse or children or where you are the designated person in charge (from an organisation or company) for dealing with us, if you are acquiring and are responsible for Products and/or Services that they will use), you confirm that you have (i) obtained their consent or otherwise entitled to provide their Personal Data to us and for us to process accordingly, and (ii) informed them to read this Privacy Notice at our Website.
For the purposes of this Privacy Notice, please note that:
1.4. This Privacy Notice explainsa. What kind of Personal Data we collect and how we collect it;b. How/Purposes we use your Personal Data;c. The parties that we share, transfer or disclose the Personal Data to; andd. The choices we offer, including how to access and update your Personal Data.
2.1.The types of Personal Data which we may collect from you includes but not limited to the following:a. Identification details: full name, contact details, telephone number and address;b. Personal characteristics details: age, gender, date of birth, place of birth, nationality, citizenship status, occupation, religion, identity card/passport number and other relevant information;c. Contact information via the communication channel you have used to contact us or have chosen to provide us with, such as your email address or a social media account, including the contents of the communication such as feedbacks, complaints, questions and comments;d. IDs assigned by us, such as user account ID and other relevant information;e. The status of Products and/or Services that you have purchased/acquired/subscribed/registered from ACO TECH;f. How you use the Products and/or Services provided by us including the information you provide when you apply for any of our Products and/or Services;g. Information in audio/video format (including voice, closed-circuit television (“CCTV”) or security recordings), images (including photograph), biometric information and location tracking or global positioning system (“GPS”) information and any other information relating directly or indirectly to you or which may be used to identify you;h. Personal data which we obtain from Credit Reference Agencies and Fraud Prevention Agencies, including public (for example, defaults) and shared credit history, financial situation and financial history (if applicable);i. Financial information; and/orj. Any other information which we deem relevant to establish your personal identification and background; and/or your financial standing and creditworthiness (where required).
2.2.In order for us to deal with your inquiries, open and operate an account/facility for you and/or to generally provide you with our Products and/or Services, we may need to and/or may be required to collect, record, hold, use, disclose and store Personal Data about you.
2.3.We may obtain this information from yourself and from a variety of sources, including but not limited to:a. through your relationship with us, for example information provided by you while registering an account with ACO TECH (if applicable), when using our Products and/or Services, when taking part in ACO TECH’s customer surveys, competitions and promotions;b. through your verbal and written communications with us and/or our authorised agents;c. through any videos collected by us and/or our authorised agents;d. from third parties connected with you subject to your prior consent;e. from an analysis of the way you use and manage your account(s)/facility(ies) with us, from the transactions you make and from the payments which are made to/from your account(s)/facility(ies) (if applicable);f. from any interactions between ACO TECH’s co-working space members through community platforms including but not limited to notice board, social media, ACO TECH’s social media accounts such as Facebook, Instagram, Twitter, Linkedin, We Chat Official Account, online forums, chat applications, and our shared internet access; and/org. from such other sources in respect of which you have given your consent to disclose such information relating to you and/or where not otherwise restricted.
3.1.Automatically collected information (if applicable)
Personal Data may be collected from using our Website, where we may collect and temporarily store certain information about your visit for use of site management and security purposes. We collect and analyse this information because it helps us to better design the Website to suit your needs. We may also automatically collect certain information about the web content as follows:
a. The information includes but not limited to as follows:-i. The internet domain name from which you access our Website;
ii. The internet protocol (“IP”) address (a unique number for each computer connected to the internet) from which you access our Website;
iii. The type of browser used to access our Website;
iv. The operating system used to access our Website;
v. The date and time you access our Website;
vi. The Universal Resource Locators (“URLs”) or address of the pages you visit;
vii. Your username, if it was used to log in to the Website; and
viii. If you visited this Website from another website, the URL of the forwarding site.
3.2.The Personal Data will be collected and processed for, inter alia, the following purposes (collectively the “Purposes”)
a. to provide you with Products and/or Services and any other purpose relating to our provision and/or your usage of said Products and/or Services;b. to assess your application(s) for our Products and/or Servicesc. to manage our business and your relationship with us;d. to improve our Products and/or Services and to develop new Products and/or Services;e. to notify you about benefits and changes to the features of Products and/or Services;f. to conduct marketing, offers, competitions and promotions;g. to respond to your enquiries and complaints;h. to improve the quality, efficiency and utilization of ACO TECH’s Products and/or Services;i. to update, consolidate and improve the accuracy of our records;j. to produce data, reports and statistics which have been anonymised or aggregated in a manner that does not identify you as an individual;k. to conduct research for analytical purposes including but not limited to data mining and analysis of your interactions with us;l. to meet the disclosure requirements of any law binding on ACO TECH;m. for audit, compliance and risk management purposes;n. to protect or enforce our rights to recover any debt owing to us;o. to conduct any legal proceedings or in relation to any legal action;p. to prevent any unlawful act;q. to carry out any action that is required or permitted by any law, regulations and/or guidelines;r. to respond to any of your message(s) and/or feedback(s);s. to send you information on third party’s services and/or products which may be of interest to you;t. to assess for cyber security purposes in particular to prevent security and virus threat or issues; andu. to achieve any other purpose which is, in our estimation, is necessary and/or reasonable in the circumstances.
3.3.Where you have indicated your consent to receive marketing or promotional updates from ACO TECH, you may opt-out from receiving such marketing or promotional material at any time through the “unsubscribe” option as may be provided in our marketing or promotional channels or you may contact us via the Contact Information provided in this Privacy Notice.
3.4.The Personal Data provided by you will generally be kept in a secure manner and we will exercise reasonable endeavours to implement security measures to prevent and limit any unauthorised processing of your Personal Data.
3.5.Any Personal Data which is no longer required for the Purposes will be destroyed and deleted from our record and system.
4.1.Save as set out in this paragraph, we will generally treat your Personal Data as private and confidential and will not disclose your information to anyone. Nevertheless, you hereby acknowledge, consent and authorise us to disclose, release, disseminate and transfer the Personal Data in any of the following situations:
a. where you have given permission;b. where we are required or permitted to do so by law;c. where required or authorised by any order of court, tribunal or relevant authority, whether governmental or quasi-governmental with jurisdiction over ACO TECH;d. where we are required to meet our obligations to any relevant regulatory authority; and/ore. any other party to whom disclosure is, in our estimation, necessary and/or reasonable in the circumstances.
5.1.ACO TECH may from time to time require the transfer of Personal Data to and from other related company or third parties, which may be located outside Malaysia. Therefore, you hereby expressly consent to us transferring your Personal Data to places outside Malaysia including if the transfer is to our facilities that are located outside Malaysia or if any of our strategic partners who is involved in providing part of our Products and/or Services or outsourced data storage or data processing services for and on behalf of us is located outside Malaysia or has servers and/or related equipment outside Malaysia or if you use the Products and/or Services from a country other than Malaysia. We may also transfer your Personal Data to places outside Malaysia where permitted by law.
6.1.It is your responsibility to ensure that you provide us with true, accurate and complete Personal Data as we will not be responsible for any inaccurate, incomplete, misleading or not up-to-date data in our record. You have the right to request access to and to request correction of your Personal Data via the Contact Information provided in this Privacy Notice
6.2.We will make every endeavour to ensure your personal information is accurate and up to date therefore if there are changes to your information you should notify us directly.
6.3.Please note that we may decline to comply with your data access request and/or data correction request in certain situations, for example when your identity is unable to identify or where information requested for is of a confidential commercial nature or in the event, we receive repeated requests from you for access to the same information which burden or expense of providing access is disproportionate to the risks to your privacy.
6.4.Nevertheless, we will notify you of the reasons for not being able to accede to your data access and/or data correction request. We shall be entitled to charge a fee (where permitted under the applicable law) for any data access request.
6.5.Please take note that your exercise of the aforesaid right may have effects on our provision of the Products and/or Services (such effects may include the non-provision of the Products and/or Services) to you and we shall not liable for any loss, damage, or any other liability resulting directly or indirectly resulted therein.
7.1. At any point of time, you have the right to withdraw your consent to us to use, process or share your personal information by contacting us via the Contact Information provided in this Privacy Notice. However, withdrawing your consent may have effects on our provision of the Products and/or Services (such effects may include the non-provision of the Products and/or Services) to you.
7.2. You have the right to limit our processing of your Personal Data. To exercise this right, please contact us using the Contact Information provided in this Privacy Notice. Note that your exercise of the aforesaid right may have effects on our provision of the Products and/or Services (such effects may include the non-provision of the Products and/or Services) to you and we shall not liable for any loss, damage, or any other liability resulting directly or indirectly from such effects.
7.3. The Personal Data you provide to us is obligatory and necessary in order for us to provide you with the Products and/or Services. Any failure to provide such Personal Data may have effects on our provision of the Products and/or Services (such effects may include non-provision of the Products and/or Services) to you and we are not liable for any loss, damage, or any other liability resulting directly or indirectly from such effects.
Subject always to our contractual rights and obligations under relevant laws and regulations, you may exercise your choice in respect of the disclosure, retention and use of your Personal Data by ACO TECH using the Contact Information provided in this Privacy Notice.
8.1.We welcome your requests, questions, feedbacks, complaints or comments regarding the foregoing terms in this Privacy Notice. Kindly contact us at :
Address: Unit No. 3B-13A-01, Level 13A, Tower 3B, UOA Business Park, No. 1 Jalan Pengaturcara, U1/51A Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan, Malaysia.
Tel: (603) 5880 5880
(collectively, “Contact Information”)
9.1.We reserve the right to amend this Privacy Notice from time to time to be consistent with applicable data protection laws and regulations. If we make changes to the Privacy Notice, we will notify you through a new version of this Privacy Notice on the Website.
In the event of any conflict between this English language Privacy Notice and its corresponding Bahasa Malaysia Privacy Notice, the terms in English language Privacy Notice shall prevail.
We trust that you have read and understood the terms of this Privacy Notice and Policy and you hereby declare that you have agreed and accepted the terms herein and you have granted your consent for us to process your Personal Data.